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Why did I receive a low balance reminder when there is money in my child's account?
You may be receiving e-mail alerts for one of the accounts on your profile, such as meal, while the funds on your students account may all be in the general account (or vice versa). You may stop the general or meal alerts by logging into your profile and clicking 'Manage Notifications' under the 'Manage Account' tab. Simply deselect the account which you are not currently using.